Return Policy
Return & Refund Policy
Last Updated: [DATE]
At KWIKZI, we want you to love what you receive. If something isn’t right, we’re here to help.
1. Return Eligibility
To be eligible for a return, items must:
- Be unused, unworn, and unwashed
- Be in original condition with tags and packaging intact
- Not be damaged due to misuse or improper handling
Returns that do not meet these conditions may not be accepted.
2. Return Timeframe
You can request a return within [X DAYS] of receiving your order.
To initiate a return, please contact us at [EMAIL ADDRESS] with your order details.
3. Refund Process & Timing
Once your return is received and inspected:
- You will be notified about the approval or rejection of your refund
- If approved, the refund will be processed within [REFUND PROCESSING TIME]
- Refunds will be credited to your original payment method
Please note that it may take additional time for your bank or payment provider to reflect the refund.
4. Exchange Options
We offer exchanges for:
- Size issues
- Defective or damaged items
If you need an exchange, please contact us at [EMAIL ADDRESS]. Exchanges are subject to product availability.
5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item:
- Please contact us within [X DAYS] of delivery
- Share clear photos of the issue for faster resolution
We will offer a replacement or full refund at no additional cost.
6. Non-Returnable Items
The following items are not eligible for return:
- Customized or print-on-demand products (unless defective)
- Items purchased on clearance or final sale
- Gift cards (if applicable)
7. Return Shipping Costs
- If the return is due to our error (wrong/damaged item), we will cover the return shipping cost
- For all other returns (e.g., size issues, change of mind), return shipping costs will be borne by the customer
Shipping charges (if any) are non-refundable.
8. Cancellations
Orders can only be cancelled before they are processed or shipped. Once shipped, cancellations are not possible.
9. Contact Information
For any return, refund, or exchange queries, please contact us:
📧 Email: [EMAIL ADDRESS]